Terms of service

Last updated: 18 October 2026

1. Who we are
2. Scope and acceptance
3. Accounts
4. Plans, fees and payment
5. Your content and ownership
6. Confidentiality and publishing
7. Managed projects and 3D services
8. Acceptable use
9. Reporting illegal content
10. Availability and changes
11. Suspension and termination
12. Warranties and liability
13. Data protection
14. Law and disputes
15. General

1. Who we are

3D Attract is operated by 3D Attract Ltd (3Д Атракт ЕООД), a company registered in the Bulgarian Commercial Register under UIC (ЕИК) 208368629, VAT number BG208368629, registered address 24G General Ivan Kolev St., floor 6, apt. 20, Triaditsa district, 1407 Sofia, Bulgaria. Email: info@3dattract.com. The supervisory authorities for our activities include the Commission for Personal Data Protection and the Commission for Consumer Protection.

2. Scope and acceptance

These terms apply to the 3D Attract website, the Studio, published and embedded configurators, and our 3D services (together, the “Services”). By creating an account, accepting a quote or using the Services you agree to these terms on behalf of yourself and the organisation you represent, and you confirm you are authorised to do so and are at least 18.

The Services are intended for businesses and professionals. If you use them as a consumer, the mandatory rights you have under consumer law are not affected by anything in these terms.

A signed quote, order or statement of work (an “Order”) may add specific terms. If it conflicts with these terms, the Order wins for that project.

3. Accounts

Give accurate details and keep them up to date. Keep your password secret, give each person their own login, and tell us straight away if you suspect someone has accessed your account. You are responsible for what happens under your account and for the people you invite to your workspace.

4. Plans, fees and payment

Plans, allowances and prices are shown on our pricing page or in your Order. Prices exclude VAT unless stated.

Paid plans are billed in advance, monthly or annually as you choose, through Stripe or another established payment provider. We never see or store your full card details. Your plan renews automatically for the same term until you cancel.

You can cancel at any time in your account or by emailing info@3dattract.com. Cancellation takes effect at the end of the billing term you are in, and you keep full access until then. Fees already paid for a term are not refunded, unless the law requires it.

If you reach a limit of your plan (for example the number of published configurators or the maximum model size), you can upgrade or remove content. We never charge for extra usage without your agreement. We may change prices for future terms with at least 30 days’ notice; the new price applies from your next renewal.

Managed projects are billed as set out in the quote, normally a one-off setup fee plus a subscription. Unpaid invoices may lead to suspension after we have given you notice.

5. Your content and ownership

5.1 You keep ownership

“Your Content” means the 3D models, CAD files, textures, images, logos, product data, texts and configurations that you or your team upload or create in the Services. You keep all intellectual property rights in Your Content. Nothing in these terms transfers them to us.

5.2 The permission you give us

You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, convert, optimise, render, display and transmit Your Content, only as needed to provide, secure and support the Services for you, and to make your published configurators available where you choose to publish or embed them. Our subcontractors and hosting providers may do the same on our behalf. This licence ends when Your Content is deleted, apart from copies in backups, which are overwritten within the period stated in our privacy notice.

5.3 What we will not do

• We will not sell Your Content or give it to third parties except our service providers working for us.
• We will not use Your Content to train, fine-tune or improve AI or machine-learning models.
• We will not use Your Content, your name or your logo in our marketing or portfolio without your written permission.

5.4 Your promises about Your Content

You confirm that:

• you own Your Content or have all the licences and permissions needed to upload it and let us use it as described above;
• Your Content and its use in the Services do not infringe anyone else’s copyright, design rights, trade marks, patents, trade secrets or other rights, or break any confidentiality obligation you have;
• if Your Content shows or identifies real people (for example a body scan, a face, or a photo in a texture), you have their consent or another lawful basis;
• Your Content does not contain technical data whose export or sharing is restricted by export-control or sanctions law (for example EU dual-use or military items), unless we have agreed in writing how to handle it.

If someone makes a claim against us because Your Content breaks these promises, you will cover our reasonable losses and costs, provided we tell you promptly and let you take part in handling the claim.

5.5 Feedback

If you send us suggestions about the Services, we may use them freely without owing you anything. This does not cover Your Content.

6. Confidentiality and publishing

We treat unpublished Your Content and any non-public information you share with us as confidential. Only our staff and subcontractors who need it to provide the Services or support can access it, and they are bound by confidentiality. We may disclose it if the law or an authority requires it, and will tell you where we lawfully can.

Published content is public. When you publish or embed a configurator, the 3D model, textures and settings are sent to every visitor’s browser so the model can be displayed. Anyone who can see it can view it from any angle, and a determined person may be able to capture or extract the displayed model. Do not publish models whose geometry or details you need to keep secret; use a simplified or lower-detail version instead. We are not responsible for copying of content that you chose to publish.

7. Managed projects and 3D services

When we build a configurator, model, animation or optimisation for you, the scope, review rounds, timeline and price are set out in the quote. You will give us the files, information and feedback we need on time.

Unless the quote says otherwise, once you have paid in full you own the project-specific 3D models and images we create for you, and you receive a licence to use the configurator on our platform for as long as your subscription runs. We keep ownership of the 3D Attract platform, software, tools, templates, generic materials and know-how, which we may reuse in other work without using Your Content.

8. Acceptable use

You must not use the Services to:

• upload or publish anything illegal, or anything that infringes someone else’s rights;
• publish models, scans or likenesses of identifiable real people without their consent, or sexual, violent, hateful or harassing content;
• share designs or files for weapons, weapon parts or other items whose making or distribution is restricted by law;
• spread malware, phish, send spam, or mislead people about who you are or what you sell;
• try to access other customers’ data, test or bypass our security, or overload the Services;
• copy, resell or reverse-engineer the Services, or use them to build a competing product, except where the law allows this regardless of these terms.

9. Reporting illegal content

We host content uploaded by our customers. If you believe something on our Services is illegal or infringes your rights, email info@3dattract.com with the subject “Content report”. Please include:

• the exact web address (URL) of the content;
• why you believe it is illegal or infringing (for an IP complaint, what right you hold and how it is infringed);
• your name and email address (not needed if you report child sexual abuse material);
• a statement that you believe in good faith that the information in your report is accurate and complete.

We will confirm receipt, review the report promptly and carefully, and tell you what we decided. If we remove or restrict content, we tell the customer who uploaded it why, and they can ask us to reconsider by replying to that message. You can also use any out-of-court dispute settlement body certified under the EU Digital Services Act, or go to court.

Our single point of contact for authorities and for users under the Digital Services Act is info@3dattract.com. We can be contacted in English and Bulgarian.

10. Availability and changes

We work to keep the Services available and secure, but we do not promise uninterrupted service, and we may need maintenance windows. Features marked as preview, beta, “next” or “coming soon” may change or be removed. We may improve or change the Services; if a change significantly reduces what a paid plan includes, we will tell you in advance and you may cancel.

Please keep your own copies of your original files. The Services are not a backup service.

11. Suspension and termination

You can close your account at any time. We may suspend or close an account, or remove content, if you seriously or repeatedly break these terms, do not pay, or if the law or a risk to others requires it. Where reasonable we will warn you first and explain why.

After closure you have 30 days to export Your Content. After that we delete it, and backup copies are overwritten within the following period stated in our privacy notice. Published configurators stop working when the account closes.

12. Warranties and liability

We provide the Services with reasonable skill and care. Apart from that and from anything the law does not allow us to exclude, the Services are provided “as is”, and we do not promise they will suit every purpose or that 3D conversions will be identical to your source files.

Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue, data or goodwill. Each party’s total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months (or EUR 1,000 if that is higher). These limits do not apply to liability for intent or gross negligence, death or personal injury, your payment obligations, or your promises and responsibility under section 5.4, and they do not limit anything the law does not allow to be limited.

13. Data protection

Our privacy notice explains how we use personal data as a controller. When we process personal data on your behalf, including personal data in Your Content and in quote requests from your shoppers, our data processing agreement applies and forms part of these terms.

14. Law and disputes

These terms are governed by Bulgarian law. The courts in Sofia, Bulgaria, have jurisdiction, unless mandatory law gives you the right to go to court where you live. Before going to court, we will both try to settle the dispute by talking in good faith.

15. General

We may update these terms. We will give you at least 30 days’ notice by email or in your account before material changes take effect; if you do not agree, you can close your account before then. You may not transfer your account without our consent; we may transfer these terms to a company that takes over our business. If a part of these terms is invalid, the rest still applies. These terms, any Order and the documents they refer to are the whole agreement between us about the Services.